Delivery Policy

Era House Furniture and Décor’s personalised, 3rd party service ensures that your furniture purchase arrives at your door as economically as possible and in the hands of specialists. Upon receiving your order in stock, we will be in contact with an expected delivery date into our warehouse and will commence delivery arrangements in consultation with you. Please expect a delivery time once the item is received into our warehouse of up to 2 weeks (longer for outer country areas or in peak periods) depending on where you are and the direction our drivers are heading.

As the 3rd party drivers are specialists, we ask for your patience if delivery takes an extra week or two – you can be assured of your purchase being delivered in trusted hands. Please note that standard furniture delivery has 1 man on the truck, therefore he will require help to lift the item off at point of delivery. If no-one can assist an additional fee will apply to cover a further resource.

Delivery quoted is for the item to be delivered inside the front door for properties with easy access. If you require the item to be transported to the room of your choice or have difficult access, please contact us to include this in your quotation and we will be pleased to assist with this additional service.

At all times we do our best to work around your time frame. Your satisfaction is our highest priority, so please do not hesitate to contact us if you have any questions about your delivery or furniture availability.

DELIVERY CHARGES

The client is responsible for all freight and handling charges for goods being sent. Era House Furniture and Decor uses third party carriers/delivery drivers. Era House Furniture and Decor takes no responsibility for the actions of third-party carriers/delivery drivers.

TRANSIT INSURANCE

Although third-party carriers/delivery drivers take all due care with your valuable items, we highly recommend that you take out transit insurance as Era House Furniture and Decor takes no responsibility for any damage caused to private or public property during transit or delivery and cannot be held liable for any indirect, special, or consequential loss or damage arising in any way in relation to delivery.

Insurance for goods in transit is not included in the purchase price. If you do choose transit insurance, you must thoroughly check your delivery for damage caused in transit before signing for it, otherwise if the item is signed for and transit damage is evident, insurance may be voided. Era House Furniture and Decor is not liable for any damage or discrepancies after the package has been accepted on delivery. Notification of faulty or damaged goods must be advised within 24 hours upon receipt of item by phone 0434 807 081 or email us at assist@era-house.com.au.

SIZE CONSTRAINTS

It is the customer or their representative’s responsibility to check that ordered items will fit into the required space. Era House Furniture and Decor takes no responsibility for products that do not fit due to space constraints for example doorways, hallways, around corners, lifts etc. Era House Furniture and Decor will not accept returns due to these issues. Extra costs may be incurred where furniture need to be carried upstairs or where deliveries are made difficult due to site access, narrow or obstructed spaces. Please advise Era House Furniture and Décor of any possible delivery issues prior to requesting a delivery quote. Special requests upon or during delivery will not be accepted.

INSTALLATION OR ASSEMBLY OF PRODUCTS

Please let us know if you would like for the furniture to be assembled upon delivery. We will then arrange this service on your behalf with the third-party carrier and/or installer. Any assembly or installation is subject to surcharge. The assembly or delivery costs will be calculated per item and needs to be signed off by the customer or their representative. No other work, other than what was specified and paid for by the customer, will be carried out on the day of delivery. It is the customer’s responsibility to ensure that any obstructions are removed prior to delivery or installation. Please ensure that your carpets are protected and that there are no trip hazards that can cause harm or injury to persons present during delivery including third-party delivery carriers and/or installers.

Due to OH & S, Era House Furniture and Décor and third-party delivery carriers and/or installers do not and are not responsible for moving goods that are not Era House Furniture and Decor products. Era House Furniture and Décor and third-party delivery carriers reserve the right to refuse delivery due to issues or concerns of access.

DELIVERY DATES

Items in stock will be available for delivery as and when confirmed by a third-party carrier.

Items manufactured are made to order and delivery takes between 13-16 weeks. All delivery dates are approximates only. Era House Furniture and Decor will use its best endeavours to deliver all goods in a timely manner.  We will update you during the production period if any delays are expected.

DELIVERY TIMES

If your order contains multiple products then individual products may be delivered on different days, depending on the availability of freight carriers on any given day to facilitate the delivery. In most cases we expect delivery to be completed within 10-14 workdays after goods have come into stock, depending on where you live. However please note that on occasion delivery times may change based on factors outside of our control such as supply interruptions or your delivery location.

To ensure that your items are delivered safely to your delivery address, please ensure that you or your representative is available to take receipt as well as sign for goods upon delivery. Your contact details and phone numbers may be passed onto our third- party logistic companies and they may be requested to contact you in advance to advise of the anticipated date and approximate time of delivery.

DELIVERY ADDRESS

Please provide us with a delivery address where deliveries can be made during normal business hours from Monday and Friday. A Post Office box address cannot be accepted.

FAILED DELIVERY

If there is nobody to sign for the goods when they are delivered on the agreed delivery date, the freight carrier may leave a missed delivery advice card in your letter box advising of the failed delivery. The goods will then be returned to their local depot or in some cases, our warehouse and you as client or your representative would need to rearrange an appropriate time for a delivery. You may incur a second delivery fee.

DELIVERY INSTRUCTIONS

Please provide clear delivery instructions within the “Order Notes” area of the checkout section on our website or via e-mail prior to arranging delivery. Many of the products on are large and heavy in nature and may require special delivery arrangements. It is imperative that you provide us with any special delivery details relating to your delivery address. Should your delivery address be in an apartment block, high rise building, block of units or flats or have restricted access you must notify us, so that special arrangements can be made if necessary.

COLLECTIONS

Should you opt to collect your ordered products from our warehouse, you as client or your representative collecting on your behalf, is responsible for checking the condition of goods prior to leaving our premises. Any damage claims will not be accepted once the product has left our warehouse.